Time Warner Cable (NYSE:TWC) is using ARRIS’ (NASDAQ:ARRS) WorkAssure Field Service Management as part of its program of offering one-hour service windows and scheduling appointments. The MSO has deployed WorkAssure across its residential, commercial and plant maintenance operations. In other … Continue reading
Armstrong, an MSO serving Pennsylvania, Ohio, West Virginia, Kentucky and Maryland, has selected TOA Technologies‘ ETAdirect workforce management solution. Armstrong plans to use ETAdirect to reduce travel time, create schedules, enable field technicians to communicate with each other within the … Continue reading
This winter, more than any in recent memory, has been characterized by bad weather in huge swatches of the country. And as of the second week of February, the situation shows no signs of changing. It’s a hard time for … Continue reading
If there is one thing that is as close to the heart of a C-level executive as making money, it is saving money. And nowhere is the ability to shave off a bit of opex greater than in field forces, … Continue reading
The cable industry has a flair for the dramatic: The intention to introduce impressive technology is announced and, over a few years, widely discussed, tested in the lab and then in the field. It is rolled out commercially and becomes … Continue reading
Decades ago, a main reason that the cable industry got into deep trouble with its subscribers was a perceived lack of responsiveness. Operators’ seeming indifference to its customers was fodder – along with cracks about the ethics of politicians and … Continue reading
Swedish cable operator Com Hem has selected TOA Technologies‘ ETAdirect mobile workforce management tools. Com Hem employs hundreds of field technicians, both in-house employees and subcontractors, serving approximately 1.74 million customers across Sweden.
Great Lakes Data Systems has added Click! Network and BCI Broadband to its list of broadband service provider customers. Both Click! and BCI entered into long-term agreements with GLDS for its WinCable subscriber management and billing system, its SuperController provisioning … Continue reading
It’s nice when operators find something that drives down opex and increases profits sitting right in their garages. Proactive and advanced fleet management platforms do just about everything: They cut costs, improve driver safety, aid the environment and keep customers … Continue reading
ARRIS (NASDAQ:ARRS) says service providers using its WorkAssure Workforce Automation suite have experienced quantifiable gains in subscriber satisfaction and workforce productivity, through optimization and measurement efforts using CliIntel‘s Business Process Analysis. By using the WorkAssure solution at optimum efficiency levels, … Continue reading
The world of fleet management is moving at a steady clip. Broadly speaking, enabling workers to make their appointed rounds – toting the necessary tools and the right information – as efficiently as possible is one of an MSO’s biggest … Continue reading
GPS Insight, a provider of GPS fleet tracking software, has partnered with Garmin (NASDAQ:GRMN), a provider of satellite navigation, to provide support for the fleet 590 portable connected fleet management and navigation device. GPS Insight has been selected by Garmin … Continue reading
TOA Technologies and Amdocs (NYSE:DOX) have renewed their global partnership agreement in the areas of customer relationship management (CRM), field service and billing solutions.