Decades ago, a main reason that the cable industry got into deep trouble with its subscribers was a perceived lack of responsiveness. Operators’ seeming indifference to its customers was fodder – along with cracks about the ethics of politicians and … Continue reading
Swedish cable operator Com Hem has selected TOA Technologies‘ ETAdirect mobile workforce management tools. Com Hem employs hundreds of field technicians, both in-house employees and subcontractors, serving approximately 1.74 million customers across Sweden.
Great Lakes Data Systems has added Click! Network and BCI Broadband to its list of broadband service provider customers. Both Click! and BCI entered into long-term agreements with GLDS for its WinCable subscriber management and billing system, its SuperController provisioning … Continue reading
It’s nice when operators find something that drives down opex and increases profits sitting right in their garages. Proactive and advanced fleet management platforms do just about everything: They cut costs, improve driver safety, aid the environment and keep customers … Continue reading
ARRIS (NASDAQ:ARRS) says service providers using its WorkAssure Workforce Automation suite have experienced quantifiable gains in subscriber satisfaction and workforce productivity, through optimization and measurement efforts using CliIntel‘s Business Process Analysis. By using the WorkAssure solution at optimum efficiency levels, … Continue reading
The world of fleet management is moving at a steady clip. Broadly speaking, enabling workers to make their appointed rounds – toting the necessary tools and the right information – as efficiently as possible is one of an MSO’s biggest … Continue reading
GPS Insight, a provider of GPS fleet tracking software, has partnered with Garmin (NASDAQ:GRMN), a provider of satellite navigation, to provide support for the fleet 590 portable connected fleet management and navigation device. GPS Insight has been selected by Garmin … Continue reading
TOA Technologies and Amdocs (NYSE:DOX) have renewed their global partnership agreement in the areas of customer relationship management (CRM), field service and billing solutions.
ETI Software Solutions has launched Overture GIS, a geographic business intelligence solution designed to help operators monitor, manage and monetize broadband networks. Overture GIS integrates ETI’s core product, Triad, with Vantage Points GIS software provided by Geographic Technologies Group. The … Continue reading
IBBS has launched a mobile version of its cloud-based Broadband Explorer (BBX) Diagnostics platform that is designed to be compatible with most smartphones on the market. The application adds proximity-based analysis capability. It’s intended to provide quick access to diagnostics … Continue reading
SageQuest has been named an Exclusive Provider by the NCTC for GPS-based fleet management. SageQuest is a branded offering from Fleetmatics Group (NYSE:FLTX). SageQuest customers include NCTC members Buckeye Cable System, NewWave Communications, Wave Broadband and Midcontinent Communications. The NCTC … Continue reading
Thanks in part to HTML5, mobile workforce management tools are becoming device agnostic and browser based, meaning the applications will be used on any handheld, phone, laptop, tablet or other device that supports the specification. And not having to write … Continue reading
03_TRILITHIC_V2.mp4 For more information about Trilithic, please visit them online at www.trilithic.com. Return to the Workforce Management Leaders 2012 main video.