Time Warner Cable (NYSE:TWC) is using ARRIS’ (NASDAQ:ARRS) WorkAssure Field Service Management as part of its program of offering one-hour service windows and scheduling appointments. The MSO has deployed WorkAssure across its residential, commercial and plant maintenance operations. In other … Continue reading

Armstrong Taps TOA for Workforce Management

Armstrong, an MSO serving Pennsylvania, Ohio, West Virginia, Kentucky and Maryland, has selected TOA Technologies‘ ETAdirect workforce management solution. Armstrong plans to use ETAdirect to reduce travel time, create schedules, enable field technicians to communicate with each other within the … Continue reading

GLDS Reels in BCI, Click! Network

Great Lakes Data Systems has added Click! Network and BCI Broadband to its list of broadband service provider customers. Both Click! and BCI entered into long-term agreements with GLDS for its WinCable subscriber management and billing system, its SuperController provisioning … Continue reading

ARRIS Touts Workforce Management Benefits

ARRIS (NASDAQ:ARRS) says service providers using its WorkAssure Workforce Automation suite have experienced quantifiable gains in subscriber satisfaction and workforce productivity, through optimization and measurement efforts using CliIntel‘s Business Process Analysis. By using the WorkAssure solution at optimum efficiency levels, … Continue reading

Fleet Management in the Fast Lane


The world of fleet management is moving at a steady clip. Broadly speaking, enabling workers to make their appointed rounds – toting the necessary tools and the right information – as efficiently as possible is one of an MSO’s biggest … Continue reading