|BTR’s Best Practices Series – with Senior Advisor Tom Gorman – is a three-part multimedia educational series to help Field Services Managers improve the performance of their on-site technicians, manage them better and reduce time on site. Each month, we’ll bring you a new topic and provide high-quality information that will benefit both you and your team. We also provide an eAptitude quiz to make sure your team retains the information! You can get the information two ways – through our eBook or through our video. Be sure to forward the links to other team members!