With each iteration of DOCSIS comes more power, more bandwidth, and more content
delivered via high-speed Internet connection. And, as the capabilities of the DOCSIS modem grow more extraordinary, so too does the customer’s reliance upon these services. If flash-bang is promised, flash-bang must be delivered.Customers will not tolerate slow speeds or intermittent surfing, for example, both of which could indicate a DOCSIS problem.In this installment of Best Practices, Tom Gorman, founder/president of opXL, LLC., shares several procedures that will help technicians drill into the complexities of the DOCSIS modem and ensure unimpeded data delivery to the home.
Return to the Best Practices Troubleshooting DOCSIS page.